Complaints Procedure

Business Name: Agreed Online Ltd

1. Our Commitment

We are committed to providing a high standard of service to all our clients. If something goes wrong, we want you to tell us about it so we can put things right and improve our standards.

2. How to Make a Complaint

If you have a complaint, please contact us using the details below:

  • Email: hello@agreed.co.uk
  • Post: Agreed Online Ltd, Somerset House, 37 Temple Street, Birmingham, B2 5DP
  • Phone: 0121 417 0465

Please include:

  • Your name and contact details
  • A clear description of your complaint
  • Any relevant documents or evidence

3. What Happens Next?

  • We will acknowledge receipt of your complaint within 3 working days.
  • Your complaint will be reviewed by a senior member of staff or the business owner.
  • We aim to provide a full response within 15 working days. If we require more time, we will explain why and let you know when you can expect a final reply.

4. If You’re Still Not Satisfied

If you are not satisfied with our final response, or if 8 weeks have passed since you first made your complaint, you may refer the matter to the Property Redress Scheme:

Property Redress Scheme
7th Floor Corn exchange, 55 Mark Lane, London, EC3R 7NE
Website: https://www.propertyredress.co.uk/ 
Telephone: 0333 321 9418

5. Record Keeping

All complaints and correspondence will be recorded and stored securely for a minimum of 6 years.

Date of Policy: {today}

Reviewed by: Agreed Online Ltd

Next Review Due: {next_review}